Service Status

Welcome to Blue Strawberry status service update page for real-time information on system performance, here you will find live updates and historical data on system performance, if there are any interruptions in service, a note will be posted here!

We are all good!

Past incidents

Single Post Issue

We are aware of the current issue with Single Post, and we are working on it. Our apologies.

Connection to Facebook and Instagram Issue

👉🎯 We are currently experiencing issues with Facebook and Instagram API connection. This is caused by Meta (Facebook and Instagram) and is not Blue Strawberry. We are trying to establish a reconnection through the API; Meta has informed us that they are looking at the situation but can not confirm the completion time. We will update this position as soon as possible.

Issues with some features

We have been experiencing some issues with some features on Blue Strawberry since the update end of last week. Despite our testing, these things sometimes only manifest on the live site. Please excuse the issues. This is why we are in Beta mode and working to resolve everything as quickly as possible. If you receive an issue, please contact us on live chat by leaving a message or emailing customer.relations@bluestrawberry.ai, and we will try our best to resolve it. Our deepest apologies.

Website Software Down

We are currently working on a software issue and some of you maybe finding access unavailable or the website unavailable. We are trying our best to restore by Monday. Our apologies.

Problem with Campaign Schedule and YouTube feed

We are experiencing issues with Campaign Schedule, and YouTube Feeds these are being worked on urgently.

Campaign Slows to Create

We are aware of an issue with the campaign creation tool—the generative ai slow or pausing on campaigns. The campaigns will still be generated but are taking some time. We are aware of this and hope to solve the issue soon.

Square Space RSS Feed

We are experiencing some issues with Square Space designed website RSS feeds; the technical team are working on resolving this as soon as possible.